1. Introduction
EZVIZ Inc. ("EZVIZ", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application (the "Ezviz App"), and use our smart home products and services (collectively, the "Services").
2. Information We Collect
We collect information that you provide directly to us:
- Account Information: Name, email address, phone number, and password when you register.
- Profile Information: Profile photos, nicknames, and other details you add to your user profile.
- Product Setup: Wi-Fi credentials, device serial numbers, and device names/locations (e.g., "Living Room Camera").
- Support Communications: Content of messages you send to us for customer support.
We also automatically collect certain information when you use our Services:
- Device Data: Model, OS version, unique device identifiers, and IP address.
- Usage Data: Logs of how and when you use the app, features accessed, and error logs.
- Video & Audio: Where applicable (e.g., cloud storage services), we process video and audio streams encrypted with user-defined keys.
3. How We Use Your Information
We use the collected data to:
- Provide, operate, and maintain our Services.
- Process your transactions and manage your orders.
- Send you technical notices, updates, security alerts, and support messages.
- Detect, prevent, and address technical issues and security breaches.
- Improve our products and develop new features based on usage patterns.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors (e.g., cloud hosting, payment processors) who perform services on our behalf.
- Legal Compliance: If required by law, subpoena, or legal process.
- Business Transfers: In connection with a merger, sale of company assets, or acquisition.
5. Data Security
We implement robust security measures, including end-to-end encryption for video streams and industry-standard protocols (TLS/SSL) for data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Object to or restrict processing of your data.
To exercise these rights, please contact us via the Privacy Support page.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@ezviz.com
Address: EZVIZ Inc., 18639 Railroad Street, City of Industry, California 91748.